PREPARE WELL WITH THE BEST GENESYS GCX-GCD QUESTIONS

Prepare Well With The Best Genesys GCX-GCD Questions

Prepare Well With The Best Genesys GCX-GCD Questions

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Genesys Cloud CX: Developer Certification Sample Questions (Q48-Q53):

NEW QUESTION # 48
How do you represent your organization when you contact the Genesys Cloud CX support team?

  • A. Company Name
  • B. Agent Name
  • C. Organization ID
  • D. ID

Answer: C

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.


NEW QUESTION # 49
Genesys Cloud CX combines the routing information from all sites into a/an ______________.

  • A. Number plan
  • B. Outbound call
  • C. Trunk
  • D. Edge

Answer: A

Explanation:
Genesys Cloud CX uses aNumber planto consolidate and interpret routing information from all sites. This plan defines how dialed numbers are handled and routed across the system, ensuring consistent and efficient call processing.


NEW QUESTION # 50
What is the timeout period for reconnecting the chat session?

  • A. Two minutes
  • B. Four Minutes
  • C. Five Minutes
  • D. Three Minutes

Answer: A

Explanation:
In Genesys Cloud CX, if a WebSocket connection for a chat session is lost, the system allows a two-minute window for reconnection. If the client does not reconnect within this period, the chat session is considered terminated.


NEW QUESTION # 51
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

  • A. You must know the exact coordinates of the new building.
  • B. You must collect general information such as building address number of floors, location contact information, etc.
  • C. You must have images of all the users located at the new location.
  • D. You must have the basic profile data for all users at the new location.
  • E. You must have Admin rights to Genesys Cloud CX.

Answer: B,E

Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.


NEW QUESTION # 52
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.

  • A. CVS
  • B. YAML
  • C. XML
  • D. JSON

Answer: D

Explanation:
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.


NEW QUESTION # 53
......

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