GENESYS CLOUD CX: DEVELOPER CERTIFICATION BRAIN DUMPS, GCX-GCD DUMPS PDF

Genesys Cloud CX: Developer Certification brain dumps, GCX-GCD dumps pdf

Genesys Cloud CX: Developer Certification brain dumps, GCX-GCD dumps pdf

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Genesys Cloud CX: Developer Certification Sample Questions (Q28-Q33):

NEW QUESTION # 28
Why are Divisions important in an organization?

  • A. Divisions allow the organization to control which roles can be assigned to users.
  • B. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
  • C. Divisions define which users can be assigned to queues.
  • D. Divisions are used to divide interactions equally between 2 or more queues.

Answer: B

Explanation:
In Genesys Cloud CX, Divisions enable organizations to logically separate and control access to various resources (like users, queues, flows) within the same org, supporting data security and operational boundaries.


NEW QUESTION # 29
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?

  • A. queueld can set a list of phone numbers for the callback but not if routingData is used.
  • B. queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.
  • C. routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.
  • D. routingData can set the callbackScheduiedTime but not it queueld is used.

Answer: B

Explanation:
In Genesys Cloud CX, when scheduling a callback via aPOSTrequest to/api/v2/conversations/callbacks, you can specify eitherqueueIdorroutingData:
queueId:This parameter is used for basic routing, directing the callback to a specific queue by its unique identifier. It facilitates straightforward ACD (Automatic Call Distribution) routing without additional routing attributes.

routingData:This parameter allows for more advanced routing configurations. It enables the inclusion of additional routing attributes such as skills, languages, or other criteria, providing greater control over how the callback is routed within the system.


NEW QUESTION # 30
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

  • A. False
  • B. True

Answer: A

Explanation:
Real-time user applications, particularly those requiring immediate data processing (like voice interactions or real-time analytics), cannot tolerate delays. They typically require low-latency and high-availability connections, and any delay may affect user experience. Batch processing, on the other hand, may tolerate delays and retries over a longer time.


NEW QUESTION # 31
Which protocol is used to transport digitized audio?

  • A. TCP
  • B. TLS
  • C. RTP over UDP
  • D. SIP over UDP

Answer: C

Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.


NEW QUESTION # 32
What type of trunk would you configure to connect to AudioCodes phones?

  • A. Phone trunk
  • B. Network interface trunk
  • C. WebRTC phone trunk
  • D. External trunk

Answer: D

Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.


NEW QUESTION # 33
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